SIPHAMANDLA PERCIVAL NYANDENI
Seasoned IT Professional | Desktop Engineer | Systems Administrator
Durban, ZA.About
Highly experienced IT professional with over a decade of expertise in desktop support, systems administration, network troubleshooting, and cybersecurity, adept at managing complex on-premise and cloud infrastructures. Proven ability to ensure system reliability, enhance security posture, and deliver exceptional technical support in high-pressure environments. Combines strong technical acumen with excellent communication and problem-solving skills to drive operational efficiency and user satisfaction.
Work
Gijima
|Desktop Engineer
Durban, KwaZulu-Natal, South Africa
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Summary
Currently serving as a Desktop Engineer, optimizing IT infrastructure and providing critical technical support to ensure high system availability and user productivity.
Highlights
Configured and deployed over 150 computer systems, operating systems, and applications, ensuring seamless integration and optimal performance for diverse user needs.
Proactively maintained critical systems and networks, reducing hardware/software faults by 20% through preventative measures and rapid diagnostics.
Strengthened endpoint security across the network by consistently implementing antivirus and firewall updates, mitigating 99% of detected threats.
Achieved an average 85% first-contact resolution rate, consistently exceeding service level agreements (SLAs) for critical IT support requests.
Provided comprehensive remote and onsite technical support to over 200 users, enhancing system stability and user productivity through proactive maintenance.
M Technologies
|Desktop Support Technician
Durban, KwaZulu-Natal, South Africa
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Summary
Delivered essential desktop and network support for internal users, diagnosing issues and maintaining high service quality to ensure uninterrupted operations.
Highlights
Provided comprehensive desktop and network support to a user base of over 100 internal employees, ensuring uninterrupted business operations.
Diagnosed and resolved an average of 15-20 hardware and software issues weekly, significantly reducing system downtime and improving operational efficiency.
Managed remote support for distributed teams, achieving a 90% user satisfaction rate through timely and effective technical assistance.
Pepkor IT
|Desktop Support Technician
Durban, KwaZulu-Natal, South Africa
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Summary
Managed desktop support operations, including repairs, upgrades, and installations, while ensuring endpoint and data security for a large user base.
Highlights
Managed comprehensive desktop support for over 300 users, overseeing repairs, system upgrades, and software installations to optimize performance.
Fortified endpoint and data security by implementing robust server backup solutions and protection tools, preventing potential data loss incidents.
Delivered efficient remote and onsite technical support, providing clear progress reports to stakeholders to ensure transparent communication and project alignment.
Education
Mega Masters
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National Diploma & Advanced Certificates
Information Technology
DuckPonds High School
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Grade 12 (NSC) & National Certificate Level 4
General Studies
Languages
English
IsiZulu
Certificates
Microsoft Azure Administrator
Issued By
Alison
PMP Certification
Issued By
Simple Learn (Projected)
Skills
Technical Support & Systems Administration
Desktop & Laptop Support (Windows OS), Network Troubleshooting & Setup, System Security & Antivirus Management, Microsoft Office 365 Administration, Microsoft Azure Administration, Server Maintenance & Data Protection, Remote Support, Ticketing Systems (e.g., Resolve IT), Software & Hardware Installation, ITIL Standards, SLA Compliance.
Cybersecurity & Networking
Endpoint Security, Firewall Updates, Network Server Security, NIST Cybersecurity Framework, Introduction to Cybercrime, CCNA 200-301 Network Fundamentals, Basics of Computer Networking, Trust and Security with Google Cloud, Introduction to CISSP.
Professional & Project Management
Strong Communication, Interpersonal Skills, Problem-Solving, Analytical Thinking, Customer Service Excellence, Goal-Oriented, Self-Motivated, Project Coordination, Project Management 101.
Programming & AI Concepts
Advanced C++, Building a Generative AI-Ready Organization.